Terms of service

Aaqoura Farms Terms of Service

About these terms
Aaqoura Farms is operated by The Candle Gnome LLC in Camas, Washington. These terms apply to aaqourafarms.com and purchases made directly from Aaqoura Farms. Please read the relevant product information and terms before ordering. You must be legally able to make the purchase and authorized to use the payment method you provide.

Products and orders
Product pages describe the items offered. Handmade products and harvests can vary in appearance, but normal variation does not excuse an unsafe item, incorrect quantity or material difference from its description. Availability can change. Prices, applicable taxes, delivery charges and any discounts are shown before payment. Promotions apply only under their stated terms.

An automated order acknowledgment confirms receipt of your order, not a guarantee that an unavailable item can be supplied. If an error or availability problem affects your order, we will contact you. We will not charge a higher price or substitute another product without your agreement. If we cannot fulfill the order or agree on a correction, we will cancel the affected portion and refund the amount due under applicable law.

Delivery and order changes
The delivery options and charges shown for your order apply. These terms do not promise a particular carrier, shipping destination, preparation period or pickup service. If we cannot ship within a stated shipping time or an applicable legal deadline, we will provide the required delay notice, obtain any required consent to delay, and cancel and refund when required. Carrier delays do not automatically remove our responsibilities.

To request an address correction or cancellation, email willythecandlegnome@gmail.com promptly with your order number. Sending a request does not itself confirm a change or cancellation; we will confirm the outcome. This does not restrict any cancellation right you have under law.

Returns and order problems
Our Return and Refund Policy at https://aaqourafarms.com/policies/refund-policy explains the remedies and process for soap and honey purchases.

Soap and honey are not eligible for change-of-mind returns or exchanges, whether opened or unopened. That exclusion does not apply to damaged, defective, incorrect or materially misdescribed goods. It does not establish return exclusions for candles, wax melts or other products.

For a return question or problem with any product, email willythecandlegnome@gmail.com with your order details and a description of the issue. Please request instructions before sending anything back. Do not mail broken glass or leaking food. These terms do not reduce any refund, replacement or other remedy provided by applicable law or a more specific policy presented for your purchase.

Product use and safety
Use products as intended and follow their labels and instructions. Do not give honey to children under 12 months. Soap is for external use; review its ingredients and stop using it if irritation or a suspected safety problem occurs. Never leave a burning candle unattended. Follow candle and wax-warmer warnings, keep heat and flame away from children, pets and combustible materials, and do not use cracked containers. Do not consume soap, candles or wax melts. Our website is not medical advice.

Using the website
Provide accurate order information and use the website lawfully. Do not interfere with the site, bypass security, submit fraudulent orders or misuse another person's information. Our original photographs, writing and branding are protected by applicable intellectual-property law. These terms do not claim ownership of your content or remove rights you already have under law.

Reviews
Please share only content you have the right to submit and avoid including private information about yourself or others. These terms do not prohibit honest reviews, penalize negative reviews or require you to transfer ownership of your review.

If you submit a review through Judge.me, read its Terms of Service at https://judge.me/terms and Privacy Policy at https://judge.me/privacy, which are linked in the review submission notice. A purchase or support request is not, by itself, permission to publish a review in your name.

Privacy and other services
Our store is hosted by Shopify. Shopify processes personal information when you visit our store and make purchases, including to provide enhanced services based on your interactions with our store, other merchants and Shopify. To provide these services, your information is shared with Shopify and other third parties that may be located in other countries. Our Privacy Policy at https://aaqourafarms.com/policies/privacy-policy explains our handling of personal information. Shopify describes its own practices in its Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers. You can learn about rights and choices relating to Shopify’s processing through its privacy portal at https://privacy.shopify.com.

External services and websites may have their own terms and privacy notices. Those terms do not remove obligations we owe you for a purchase from Aaqoura Farms.

Your rights and future changes
Nothing in these terms excludes a warranty, remedy or responsibility that cannot lawfully be excluded, including rights concerning unsafe, defective or misrepresented goods. These terms do not impose mandatory arbitration or a class-action waiver. You do not need to complete an informal complaint process before exercising a legal right.

We may update these terms for future use and future purchases. The terms applicable when you order continue to govern that purchase unless a lawful change is agreed with you. Changes will not retroactively reduce your purchase remedies. If a provision cannot be enforced, the remaining provisions apply to the extent permitted by law.

For questions or concerns, contact Aaqoura Farms, operated by The Candle Gnome LLC, at willythecandlegnome@gmail.com.