Refund policy

Return and Refund Policy
Aaqoura Farms is operated by The Candle Gnome LLC. This policy covers soap and honey purchased directly from Aaqoura Farms.

Change of mind
We do not accept change-of-mind returns or exchanges of soap or honey, whether opened or unopened. This does not affect your rights if a product is damaged, defective, incorrect or materially different from its description.

Problems with an order
Email willythecandlegnome@gmail.com with your order number or other proof of purchase and a description of the problem. Contact us as soon as reasonably possible. Photos of the product and packaging can help when they can be taken safely, but please contact us even if photos are unavailable. Missing original packaging alone will not automatically defeat a valid claim.

Replacements and refunds
For a qualifying damaged, defective, incorrect or misdescribed item, you may choose an available replacement at no additional cost or a refund. A refund includes the amount paid for the affected item after any discounts, applicable tax and the original shipping charges attributable to that item. If the whole order is affected, we refund its original shipping charge. We pay any return postage we require.

Return instructions and safety
Please contact us before returning anything so we can provide appropriate instructions and a return address privately. Do not consume or use a product you reasonably believe is unsafe. Do not mail broken glass or leaking food back to us. We will provide safe handling or disposal instructions when needed.

Refund timing
We issue approved refunds within 5 business days of approval, or sooner if required by law. Business days are Monday through Friday, excluding U.S. federal holidays. Refunds go to the original payment method when available. If that is not possible, we will arrange a lawful alternative with you rather than require store credit. Your bank or payment provider may take additional time to display the credit.

Your rights and contact
This policy does not limit any warranty, cancellation right, refund or other remedy available under applicable law. Legally required refunds follow the applicable legal deadline, even if earlier than our stated processing time. For questions or help, email willythecandlegnome@gmail.com.